Effective Date: July 28, 2026
This Privacy Policy explains how SF City Laundromat, operated by EN94GE Enterprises LLC ("we", "us", or "our"), collects, uses, and protects your information when you visit this website, submit a form, or otherwise contact us. SF City Laundromat is a laundromat offering drop-off wash & fold and self-service machines (drop-off only; no pickup or delivery), located at 3376 25th St, San Francisco, CA 94110.
We collect information you provide directly to us, including your name, mobile phone number, email address, and the details of the laundry service you request via our forms or at our counter. We also collect basic technical information automatically when you use our website, such as your browser type and pages visited.
We use your information to respond to your inquiries, send order and pickup notifications, provide the laundry services you request, and communicate with you about your orders.
When you provide your mobile number through the contact form on this website, we may use your number to send you SMS/text messages as described below.
Collection. We collect your mobile number only when you submit it through the contact form on this website.
Use. If you opt in, your mobile number is used to send you transactional customer-care messages only: order confirmations, order-ready alerts, and service or account updates. We do not send promotional, marketing, or advertising text messages.
Consent. We send text messages only to people who checked the optional SMS consent box on our contact form. The box is optional and unchecked by default. Consent is not a condition of any purchase or of submitting the form. The checkbox reads, in full: "By checking this box, I consent to receive non-marketing text messages from SF City Laundromat about order confirmations, order-ready alerts, and service or account updates. Consent is not a condition of any purchase or of submitting this form. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out."
Opt-Out. You may revoke your consent and opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. You may also opt out by contacting us at [email protected] or (510) 626-0664.
Help. For help with our messaging, reply HELP to any message or contact us at [email protected] or (510) 626-0664.
Third-Party Messaging Providers. To deliver text messages, we share your phone number with third-party messaging service providers, including GoHighLevel (our CRM and messaging platform) and its underlying SMS delivery partners (such as Twilio, LC Phone, or similar carriers). These providers process your phone number solely to deliver messages on our behalf and are contractually required to protect your information.
No Sharing for Third-Party Marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell your SMS data. Your mobile number and texting consent are used only to message you about SF City Laundromat — never sold, rented, or shared for anyone else's marketing.
Message Frequency & Rates. Message frequency varies, typically a few texts per order. Message and data rates may apply.
Data Retention. We retain your phone number and messaging records, including message content, timestamps, and opt-in/opt-out status, for the duration of our relationship with you plus an additional period as needed to comply with TCPA record-keeping requirements and legal obligations.
TCPA / CTIA Compliance. Our messaging practices comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and applicable state regulations governing text messaging.
We do not sell your personal information to third parties. We share information only with service providers who help us operate our business and deliver our services, such as our CRM, email, and SMS providers. These providers are permitted to use your information only to perform services for us. As stated above, we do not share mobile information or SMS opt-in data with any third parties or affiliates for their marketing or promotional purposes.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You may opt out of our text messages at any time by replying STOP. For email, follow the unsubscribe instructions in any message you receive from us.
Our website and services are not directed to children under 13, and we do not knowingly collect information from children under 13.
We may update this Privacy Policy from time to time. The Effective Date above reflects the latest version.
SF City Laundromat
Operated by EN94GE Enterprises LLC
3376 25th St, San Francisco, CA 94110
Phone: (510) 626-0664
Email: [email protected]
See also our Terms of Service.